Which of the following is a resource needed by entrepreneurs?

A SWOT analysis provides the entrepreneur with an accurate idea of the resources the business will need.

Which of the following are required for good workplace communication skills?

When communicating over the phone, what is the most vital aspect when starting a conversation?

Marketing is defined as identifying the clients needs.

The sales strategy must be identical or similar to the marketing strategy.

Which of the following can be described as sales channels?

A cash flow statement can replace a balance sheet as a financial statement.

Which of the following does NOT apply to a cash flow statement?

Customer service must be measurable.

Which of the following are effective means of ensuring good communication with a client or customer

When dealing with a difficult client ____________________.